Policies

"More than a Trophy Store"

877-216-9323

If you have any comments or suggestions about this website, please contact the webmaster. webmaster@awardconnection.biz

Policies

Production

Our normal production time is 10 business days from time of order approval. Some items, i.e. bronze plaques, silver repair/replating, and embroidered patches require longer production times, please check with us.

During the months of April, May and June production times are 15 business days. Rush service available, please contact us.

Email / Fax Orders

Please include the following when sending email or faxed orders:

	Name / Organization or Company
	Contact information and form of payment.
	Product number or description.
	Quantity
	Text copy and logo (see below for format of emailed artwork)
	Shipping information.
	Date of event.

Artwork

The following guidelines are provided to assist you in submitting art that will ensure satisfactory and timely completion of your order. Submitted art is printed "as is". We expect that you have proofread your art and/or copy before sending it to us.

Camera ready art is defined as black and white line art that has sharp, clean lines, requires no retouching, and is complete with text and/or graphics. (Artwork is not returned unless requested.)

Artwork that is NOT camera ready, or Art requiring clean up or redrawing will incur an art charge.

Artwork is not camera ready if:

	in color
	a gray tone, halftone, shadow, texture, or screen
	photo-copied or faxed
	a business card, stationery, or envelope
	soiled, smudged, torn, or bent
	If we need to add text to logo or add logo to text

Digital artwork is accepted on 3.5" floppy disks, CD's and by email. If artwork is emailed, it should be sent to artwork@awardconnection.biz and in the subject line put your PO number and Company name. Do not send orders to this email address, they may get overlooked.

We are PC based and files created in Adobe Illustrator, Adobe Photoshop and Corel Draw are recommended. All fonts must be converted to curves/outlines and the file saved or exported as an EPS file. We can only accept PC compatible fonts. We highly recommend Postscript fonts rather than True Type fonts. Files should be a minimum of 300 dpi and not exceed 15mb in size. We can accept files compressed with WinZip.

We are unable to use files saved in the following formats: GIFF (.gif), PICT, CGM, MS Word, MS Excel, or Powerpoint. Bitmap (.bmp), and JPEG (.jpg) file formats require additional art charges. Contact us for a quote.

Shipping

We use Federal Express and UPS ground as normal means of shipping. Other services are available and may incur additional charges. All shipments are inspected and packed securely in our warehouse, any claims for damaged goods should be made to the shipping company prior to accepting the shipment.

Payments

We accept company checks, purchase orders (if an approved account is setup 4 weeks prior to order), credit cards (Visa, American Express, Discover and MasterCard).

Award Connection

361 Ballymore Road

Springfield, Pa. 19064-2303

877-216-9323 toll free

610-328-5920

610-328-6675 fax