Ordering from Award Connection
Ordering online with Award Connection is quick and easy. We offer a variety of products with custom engraving included through our shopping cart. We will be regularly adding more products to the store but we do not offer our entire selection online, so if you don't see what you need in our shopping cart please contact us at 877-216-9323.
Since we do offer so many products from a variety of suppliers we have added catalogs online for your review. If you see it anywhere on our website we can help you order it either in our shopping cart or by phone at 877-216-9323.
Please browse the catalogs linked to our website as well as the products available for quick order in our shopping cart or simply let us know about the event or promotion you will be running on the form below or at 877-216-9323 and we would be glad to help.
Policies
Production
Our normal production time is 10 business days from time of order approval. Some items, i.e. bronze plaques, silver repair/replating, and embroidered patches require longer production times, please check with us.
Recommended lead time / production time for orders during the months of April, May and June is 15 business days. Rush service is available, please contact us.
Current Normal Production Time as of 6/2/2010 is approximately 3-4 working days ... there is still time to order your baseball trophies.
Call us at 610-328-5920.
Email / Fax Orders
Please include the following when sending email (Sales@AwardConnection.biz) or faxed orders:
- Name / Organization or Company
- Contact information and form of payment.
- Product number or description.
- Quantity
- Text copy and logo (see below for format of emailed artwork)
- Shipping information.
- Date of event.
Artwork
The following guidelines are provided to assist you in submitting art that will ensure satisfactory and timely completion of your order. Submitted art is printed "as is". We expect that you have proofread your art and/or copy before sending it to us.
Camera ready art is defined as black and white line art that has sharp, clean lines, requires no retouching, and is complete with text and/or graphics. (Artwork is not returned unless requested.)
Artwork that is NOT camera ready, or Art requiring clean up or redrawing will incur an art charge.
Artwork is not camera ready if:
- in color
- a gray tone, halftone, shadow, texture, or screen
- photo-copied or faxed
- a business card, stationery, or envelope
- soiled, smudged, torn, or bent
- If we need to add text to logo or add logo to text
Digital artwork is accepted on 3.5" floppy disks, CD's and by email. If artwork is emailed, it should be sent to artwork@awardconnection.biz and in the subject line put your PO number and Company name. Do not send orders to this email address, they may get overlooked.
We are PC based and files created in Adobe Illustrator, Adobe Photoshop and Corel Draw are recommended. All fonts must be converted to curves/outlines and the file saved or exported as an EPS file. We can only accept PC compatible fonts. We highly recommend Postscript fonts rather than True Type fonts. Files should be a minimum of 300 dpi and not exceed 15mb in size. We can accept files compressed with WinZip.
We are unable to use files saved in the following formats: GIFF (.gif), PICT, CGM, MS Word, MS Excel, or Powerpoint. Bitmap (.bmp), and JPEG (.jpg) file formats require additional art charges. Contact us for a quote.
Shipping
We use Federal Express and UPS ground as normal means of shipping. Other services are available and may incur additional charges. All shipments are inspected and packed securely in our warehouse, any claims for damaged goods should be made to the shipping company prior to accepting the shipment.
Payments
We accept company checks, purchase orders (if an approved account is setup 4 weeks prior to order), credit cards (Visa, American Express, Discover and MasterCard).
Order from a Catalog (See Products Pages)
Online Store
Ordering online with Award Connection is quick and easy. We offer a variety of products with custom engraving included through our shopping cart. However we do not have our entire selection available online so if you don't see what you need in our shopping cart please contact us at 877-216-9323.
 
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Award Connection